CIW Web Foundations Associate - 2011
CompTIA A+ Certification - 2003, re-certified 2011
CompTIA Project+ Certification - 2011
Western Governor's University
2012
Bachelor's of Science in Information Technology - Network Administration emphasis
Pulaski Technical College
North Little Rock, Arkansas
2002-2004
Associate's of Applied Science in Computer Information Systems - Network Support emphasis
- Graduated with honors
- 3.88 final GPA
First United Methodist Church
Benton, Arkansas
May 2011-present
Media/Technology Specialist
Maintain church's computers, network, website, and e-mail systems. Respond
to staff's technology questions and assist with issues with PCs and office equipment.
Began live Internet streaming of worship services. Act as videographer and audio engineer
of worship services. Prepared yearly budgets for the Technology department's purchases and did
cost analysis of purchases not on the budget (e.g. items needed before the opportunity
to create a budget for the Technology department).
Arkansas Copier Center, Inc.
Little Rock, Arkansas
August 2010-May 2011
IT Support/Network Admin/Sales Solution Engineer
Maintained in-house computers and network with hardware/software upgrades.
Maintained application server/database server. Maintained already in-place
Windows domain controller and upgraded that server's OS. Maintained company website
(fully redesigned site in Dreamweaver) and e-mail system. Designed/maintained a .PDF
catalog defining company products and services (worked with Adobe Acrobat). Designed
advertisements relating to the company for various publications (worked with Adobe InDesign/Acrobat).
Designed employee business cards in Microsoft Publisher. Installed network printing and
scanning systems on copier machines for customers along with advanced functionality/features (Kyocera HyPAS).
Supported and troubleshot existing print/scan systems. Provided end-user PC support for
internal employees and, on occasion, the company's customer base.
Alltel Wireless
Little Rock, Arkansas
October 2004-January 2009
Data Support Specialist
Duties included assisting Alltel's wireless data customers with advanced technical issues with their service
including wireless Internet, Blackberry devices/servers, static IP data applications, and smartphone applications.
Troubleshot the data network in coordination with Tier 3 groups as needed. In this position, I gained considerable
knowledge of customer service techniques as well as designed an HTML page for co-workers to access commonly used troubleshooting
tools and general information about the job.
Owner, dlhnet.net Domain
Benton, Arkansas
ca. 2000-present
Owner, Administrator
- Designed, set up, and administer a Windows-based LAN
- Experience with all versions of Windows since version
3.1, including Server versions and Windows 8
- Experience with DNS, WINS, DHCP, TCP/IP networking
- Experience with Active Directory and Exchange 2003/2010
- dlhnet.net domain running on Windows Server 2008 R2/IIS 7.5
- Knowledge of HTML coding